When is the deadline with a HARP Refinance? Being told different things?

I went to my bank because I want to refinance my Mortgage through HARP. The Home Mortgage consultant / specialist told me I was eligible in which I already knew. But she told me to call back in a week or two as there is a glitch in the system or something to that matter with HARP. First off I couldn t understand why it would take up to 2 weeks the clear up system problems. Then I brought up the fact that The end od Dec. Is the deadline to refinance thru HARP at the 2.7 rate and I ve heard process takes about a month. And. She insisted that I had into 2016 and plenty of time.
Can someone set me straight please?
Is she planning to put me off a bit to shoot for a higher rate?
Does she know something all of the Ads and websites do not?
Should I go to another bank?

Read more: When is the deadline with a HARP Refinance? Being told different things?