What Can We do About Our Mortgage Company?

We have had nothing but problems with our mortgage company since we bought our house. Either they don t process our payment or something. We were late with our August payment, but it was made about 2 days after it was due (family emergency sent us out of town.) we made the September and October payments on time. The problem is that they didn t process the October payment because of the late fees from August. They didn t even make a note that October was paid, but it was being held. Is it common for mortgage companies to not process payments if there is a late fee? We tried calling, but they re extremely rude.

Honest answers only… No smart alec answers.

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